Joshua Andrade
Senior Technical Support Engineer at Wonderware Midwest
- Role
- Senior Technical Support Engineer at InSource Solutions Group
- Location
- Kenosha, WI, US
- LinkedIn followers
- 500 followers
About Joshua Andrade
Experienced Support Engineer with a demonstrated history of working in the computer…
Experience
Senior Technical Support Engineer
May 2018 — Present · Brookfield, WI, US
Provided telephone and e-mail software application support – including problem documentation, research, replication, escalation, and resolution.• Reviewed and documented technical information (version upgrade requirements, service packs, patches, utilities) provided by product manufacturer.• Assist Technical Support Engineers/Application Consultants in developing product upgrade paths.• Maintained technical skills and knowledge by attending formal Wonderware product training and pursuing self-education initiatives; Wonderware CSP (Certified Support Provider) status through successful completion of product exams.
Education
University of Wisconsin-Whitewater
Computer Science
2014 — 2018
Skills
- Customer Service
- Programming
- C#
- Java
- Project Management
- Strategic Planning
- Microsoft Office
- Spanish
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Html
- Communication
- Social Media
- Javascript
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