Joshua Akinfenwa

Information Technology Specialist @Ford Motor Company

Ottawa, ON, CA

Handle day-to-day IT support for over 800+ users onsite and remotelyHardware and Software support for desktops/laptops/peripheralsDevelop help sheets and knowledge base articles for end usersDesk Phone deploymentsManage IT inventoryAssisting remote LAN team with network installs and upgradesNetwork troubleshooting supportCoordinate with IT site manager and Site Management for all necessary IT changesLiaise with technology partners to resolve deficiencies, provide status updates and process information as neededDaily staging of machines in inventory (Windows and Linux)Re-staging user\'s machines as requiredTroubleshoot mobile device issues with iOS, RIM, and Android devicesDiagnose problems (networks, firewalls, services, or hardware) and provide resolutionsScan, install and update SCCM patches.Bash scripting.Record, track, and document the help desk request problem-solving process, through to the final resolution in the Service Desk Tracking System.Perform related duties consistent with the scope and intent of the position