Joshua A.
Infrastructure Engineer @FDM Group
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WORK HISTORY
Infrastructure Engineer @FDM Group
London, GB
EDUCATION
London South Bank University
Civil Engineering
ABOUT JOSHUA A.
Joshua is an experienced IT Support Engineer in both first and second line supporting roles, who has experience working in media, corporate and Legal Environments. Joshua is used to fast-paced demanding environments as evidenced by his most recent role where he provided IT support to over users globally. An excellent problem solver Joshua is effective at communicating both face to face and also over the phone, for example dealing with user issues in Hong Kong, USA and Canada where he was required to adapt to changing time zones and prioritise issues to meet user demands calmly and effectively. Joshua demonstrated his leadership skills when he took responsibility for the roll out of a Windows OS upgrade, along with the training of new IT staff.
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