Joshua Spurgin

About Joshua Spurgin

As a self-proclaimed Data Nerd who loves IBM products, the thought of working for IBM was on my mind for many years but I never expected it to actually happen. Flash forward to the present where my dream job flipped from fact to fiction. As an AI Customer Success Engineer, my top priority is to work as a trusted advisor for my clients as they navigate through tough decisions regarding which products will take their organization to the next level on their AI journey.Prior to working at IBM, I spent 14 years at BlueCross BlueShield of Tennessee with a career that spanned from customer service to business intelligence developer to management. Despite changes in titles and departments, the one constant from my 14 years there was continually striving to help people with their problems. Despite working for a different company and having a completely different role, I still get to do exactly what I want: help people with their complex problems.Reach out to me to discuss/learn more about AI, AI Governance, Agentic AI, GRC, MLOps, Data, Automation, and more! I\'d also love to talk to you about my non-work passions: video games, movies, creating music, and collecting records.I host the CTRL ALT STORY Podcast where I interview people who work in and with technology as they share their career journeys, funny work stories, career advice, tips for success, and more. You can find me on Social Media at DataNerdJosh! I am also a proud member of IBM\'s Social League!#IBMVoiceLinktree: https://linktr.ee/datanerdjoshSkills and Tools: Generative AIwatsonx.aiwatsonx.governanceOpenPageswatsonx Orchestratewatsonx Code AssistantIBM Cognos Analytics (Reporting, Framework Development, Consulting, and Enterprise Training) watsonx Assistant / watsonx DiscoverySASSQLAdobe Premiere Pro / Adobe Audition / Adobe ExpressPeople ManagementAgile Methodologies / Scrum Processes / SDLCProject Management / Product ManagementPython with Jupyter Notebooks and PyCharmData Analysis / Analytics and Data ConsultingTableauSSRS Training and MentoringDashboard / Report Design and DevelopmentBusiness Analysis and ResearchETL designDBEAVERDatabase Design Microsoft Dynamics IBM Tools such as Rational Team Concert and Urban Code DeployMicrosoft Office products including Word, Excel, SharePoint, and PowerPointThe postings on this site are my own and don\'t necessarily represent IBM\'s positions, strategies or opinions.

Experience

1. Ai Customer Success Engineer

   IBM

   Jan 2026 — Present

   Provides technical overviews, custom demos, proof of concepts and education while serving as a trusted advisor for AI, Agentic AI, and MLOps solutions (such as watsonx.ai, watsonx.governance, watsonx Orchestrate, Bob, watsonx Code Assistant, and OpenPages) for clients across Alabama, Georgia, and Mississippi.Accountable for driving client satisfaction across the AI solutions platform. Maintain strong platform & offering knowledge, and articulate the value proposition/ROI, competitive landscape, and relevant use cases to enable & educate clients and drive sales.Solution and subject matter expert responsible for driving the client technical agenda, account architecture, and technical sales support.Creates video content, custom demos, and tailored solutions for established clients as well as prospecting efforts.

Education

• Western Governors University

  Bachelor's degree, Information Technology Management

  2020

• Chattanooga State Community College

  Associate of Science (A.S.), Computer Programming/Programmer, General

  2006 — 2008