Josh Zhang
- Role
- Sr Customer Success Trainer (Cloud Solutions) at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Josh Zhang
An accomplished global digital program manager with extensive experience leading…
Experience
Sr Customer Success Trainer (Cloud Solutions)
Apr 2022 — Present
End-to-End Program Management • Develop, design and implement end to end strategic customer success initiatives and programs by leading stakeholder relationships and collaborating with cross-functional teams and partners• Drive technology consumption in Business Application and Modern Work Cloud Solutions; Deliver compelling educational contents and impactful programs to internal and external customers through digital, in-person and hybrid eventsLeading People and Leading Change • Proactively engage with involved team members by exercising Microsoft three circles of impact, driving day-to-day operational excellence, and mentoring our partners & new employees to ensure successful onboarding • Drive monthly active user base and optimize client engagement process by sharing best practices and integrating stakeholder feedbacks; run assessments and identify risks in advance following program guidelines while meeting team KPIsInfluence at Scale • Successfully delivered MAU target and technology consumption KPIs working side by side with Account Executives, Cloud Solution Architects, Customer Success Managers; Delivered more than 500 live training events over 120 enterprises globally• Effectively developed triage methods to resolve issues; served as primary contact in emergencies and implemented timely and necessary corrective actions
Skills
- Analytics
- Multi-Channel Marketing
- Data Center
- Social Media Marketing
- Cross-Functional Team Leadership
- Digital Strategy
- Data Analysis
- Operations Management
- Global E-Commerce
- Change Management
- Competitive Analysis
- Management
- Project Management
- Npi Management
- Leadership
- Search Engine Marketing (Sem)
- Customer Relationship Management (Crm)
- Digital Marketing
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