Josh Sanchez

WORK HISTORY

EDUCATION

ABOUT JOSH SANCHEZ

I help businesses run smoother by delivering solutions that prioritize both the customer experience and internal efficiency.With 9+ years of experience in customer-facing and operations-driven roles, I specialize in identifying customer needs, guiding product adoption, and creating support systems that scale. At Homebase, I’ve supported both core and payroll products—resolving complex issues, mentoring new hires, and contributing to YoY growth in revenue through providing optimal solutions.Beyond SaaS, I’ve led athletic operations for youth sports programming at i9 Sports, managing staff, logistics, and escalations while building strong community relationships with countless families every season.Whether improving internal documentation, coaching new team members, or resolving high-pressure issues, I bring a customer-first mindset, cross-functional collaboration, and a focus on clarity, impact, and results.