Josh Patrick
Delivering value through the effective management of People, Process, & Technology | ITSM COBIT Agile Lean SDLC
- Role
- Project Manager - Servicenow at Clarios
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Josh Patrick
Business-focused Senior IT Leader with broad experience in small and large organizations managing people, process and technology. • Known organizationally as a leader focused on delivering value to organizations through clearly understanding business needs and by developing repeatable processes to support them. • Demonstrates a style that encourages others to project and accept high quality outcomes. • Continuously invests resources in learning to gain a deeper understanding of how processes, frameworks, and new technologies can help deliver high value and cost-effective outcomes.Key Areas of Functional Expertise• ITIL (Expert)• IT Service Management• Product Management• Asset Lifecycle Management • Business Continuity• Customer Relationship Management (CRM)• Incident Management• Agile Scrum• Lean Software Development / Kanban• Knowledge Management• Software Asset Management • IT Change Management• Organizational Change Management• Continuous Service Improvement• IT Supply ChainTechnical Expertise• CMDB • SaaS • PMI• ServiceNow• MS-Office • BDNA • COBIT 5 (foundations certified)
Experience
Project Manager - Servicenow
Apr 2020 — Present · Milwaukee, WI, US
Project Manager for new global ServiceNow implementation in a newly formed organization with multiple, diverse business units• Manages integrations between ServiceNow and other data sources and coordination with global IT suppliers
Education
The University of Kansas
Bachelor of Arts, English Language and Literature/Letters
1990 — 1994
Skills
- Windows Server
- Itil
- Call Center
- Healthcare Information Technology
- Leadership
- Hipaa
- Technical Support
- Software Documentation
- Citrix
- Project Management
- Cloud Computing
- Troubleshooting
- Call Centers
- Healthcare
- IT Management
- Customer Satisfaction
- Sharepoint
- Management
- Team Building
- Visio
- Strategic Planning
- Coaching
- Saas (Software as a Service)
- Data Center
- Disaster Recovery
- Program Management
- Help Desk Support
- Customer Service
- Team Leadership
- Vendor Management
- Security
- Healthcare Information Technology (Hit)
- Business Process Improvement
- IT Service Management
- Change Management
- Process Improvement
- Information Technology
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