Joshna M.D.

About Joshna M.D.

Pursuing an MBA at Manipal Institute of Management, with a strong foundation in technology from Jawaharlal Nehru Technological University Kakinada. Currently serving as a Quality Specialist at Amazon, bringing expertise in quality control, data analysis, and process improvement. Skilled in SQL and Excel, leveraging these tools to analyze large datasets and extract actionable insights for operational excellence. At Amazon, contributed to quality audits and workflow management, supporting a team of ~20 members. Passionate about fostering collaboration and continuous improvement, and bringing a data-driven approach to decision-making. Eager to align analytical skills and quality management expertise with organizational goals while creating a culture of learning and innovation.

Experience

1. Quality Analyst

   Amazon

   Jul 2019 — Present

   Quality Analyst – LMAQ Team (Amazon)Experienced Quality Analyst with a strong background in data-driven quality management and process improvement. Proficient in SQL and Excel for querying, analyzing, and interpreting large datasets to identify trends, measure performance, and drive actionable insights.Served as Single Point of Contact (SPOC) for a team of ~20 members, overseeing quality audits, performance reviews, and workflow management. Skilled in team coordination, stakeholder communication, and mentoring, ensuring high compliance standards and operational excellence.Key Highlights: • Hands-on experience with SQL queries and Excel reporting to support data quality checks and root-cause analysis. • Conducted quality audits, feedback sessions, and process training to enhance team performance. • Acted as SPOC for 20-member team, managing escalations, ensuring SLA adherence, and maintaining smooth workflow. • Strong analytical, problem-solving, and leadership skills with a focus on continuous improvement.

Education

• Manipal Institute of Management, MAHE, Manipal

  Master of Business Administration - MBA

• Jawaharlal Nehru Technological University Kakinada (JNTUK)

  Bachelor of Technology