Josh Lincoln

About Josh Lincoln

As a customer-focused technologist with a background in market-centered product managementI have a unique combination of technical competency and business acumen.I am known as a strong customer advocate with the ability to translate market requirements into product capabilities by forming constructive relationships with engineering teams. Satisfied customers make for successful products and strong businesses.Those who know me have heard me say it many times,\"technology should accommodate the user, not the user accommodating the technology.\" RECENT CAREER HIGHLIGHTS Core contributor to a global technology community with over 750 members Global advisory services leadership Best practices and technical/product training development Established and operationalized a center of excellence organization Elevated product skill level of over 600 partners and consultants MY AREAS OF EXPERTISE Multifunction & Distributed Leadership: People often seek my advice on a wide range of topics including organizational design, product strategy, technical product design, business processes, mentoring employees, managing customer escalations, and more. In leading global teams and initiatives I have learned how to be effective while managing remotely and to entrust and empower others. Program Management: Playing an active role in managing programs and the people, products, and customers they support is my specialty. By being able to understand complex topics and convey them to others in ways they can understand, I am able to work with partners, customers, and internal teams throughout the full program lifecycle. Communication & Collaboration: I am a technologist who can talk to business stakeholders at every level. This allows me to gather and prioritize their requirements, educate product/business teams on these requirements, and build products that are relevant and profitable. Please reach out to me here or at j••••••••@gmail.com if you would like to connect.

Experience

1. Senior Manager Principal Solutions Advisor

   SAS

   Dec 2016 — Present

   As a senior leader of several global teams of technical and subject matter experts supporting the largest and fastest growing business unit in the company, my team and I directly impacted customer outcomes, and acted as an escalation point for fraud and security intelligence delivery issues.By working with my teams to provide advisory services, develop best practices for product implementations and training consultants and partners on delivering a portfolio of enterprise solutions, my team and I have contributed to consistent revenue growth by ensuring the success of our customers. One of the founding members and core contributor to a self-sustaining community of experts for the SAS Visual Investigator product. Turned an at-risk early-adopter project into a referenceable, multimillion-dollar customer. Formed center of excellence/functional organization with clear operational oversight, scalability, processes, and focus. Developed product training bootcamp/curriculum that elevated product skill level of 600+ consultants/partners.

Education

• The George Washington University

  Certificate, Survey Design and Data Analysis

• University of Vermont

  BA, Political Science, Sociology

Skills

• Intelligence
• Security
• Product Management
• Analysis
• Process Improvement
• Management
• Strategy
• Computer Security
• Agile Methodologies
• Information Security
• Team Leadership
• Leadership
• Go-to-Market Strategy
• Solr
• Search Analysis
• Elasticsearch