Joshua Kerber

Salesforce Lead @RAB Lighting

New York, NY, US

o Responsible for end-to-end SFDC strategy / implementation / administration / development / documentation / training for internal company org (250+ users) and external community for Sales Rep Agencies (300+ users)o Company SME/SE for Salesforce.com o Created and administered custom training programs / onboarding for existing / new users / rep agencies o Actively worked with key stakeholders from all levels of the organization to create and develop business requirements / strategy into meaningful and actionable tasks while adhering to Agile principles and methodologyo Key provider in the development and documentation of company processes, integrations, workflows, field mapso Responsible for the migration of in-house (ERP) and third-party systems / processes to out-of-the-box Salesforce.com functionality while evaluating potential add-on integrationso Monitored and managed logs for back-end system integrations with SFDCo Developed complex, macro-driven reports to summarize system information for C-level and Senior Management while creating new report capabilities for reps to improve sales efficiencyo Expanded the use of SFDC across the company through attending cross-functional planning sessions and guiding users to determine if / how / when SFDC can be leveraged OOTB as opposed to pulling in additional SFDC and third-party solutionso Assisted sales management to create processes in SFDC to help monitor activities, trends, sales and leadso Implementation of Omni-Channel for Customer Service Teams (Call / Chat / Email) o Migrated all business groups over to the SF Lightning platform o Implementation of Service Cloud Voice + Amazon Connect Telephony for Service Teamso Build and roll-out of Chat bot for public facing websites o Improve data quality by leveraging current + add-on SFDC tools (Matching/Duplication rules, Cloudingo, etc)

Northeastern University

Bachelor of Science (BSc), Management Information Systems, General