Jungwoo You
Sr IT Manager @Karma Automotive
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WORK HISTORY
Sr IT Manager @Karma Automotive
Irvine, CA, US
EDUCATION
Auburn University
Bachelor's Degree
ABOUT JUNGWOO YOU
AI-focused IT leader with over a decade of experience driving enterprise technology operations and AI-powered business transformation across manufacturing and technology organizations.At Karma Automotive, I bridge the gap between traditional IT operations and AI innovation — building and deploying AI/ML automation pipelines, LLM-integrated enterprise tools, and intelligent workflow systems that have significantly reduced operational costs and eliminated thousands of manual hours annually.What I do:→ Design AI strategy and roadmaps that deliver measurable ROI→ Build production AI systems using Azure OpenAI, Claude, and custom LLM pipelines→ Lead enterprise IT operations across cloud infrastructure (Azure/AWS), and a broad portfolio of enterprise applicationsRecent AI initiatives I\'ve led:• On-premise RAG chatbot system with vector database for secure enterprise knowledge retrieval (no external API dependency)• AI-powered customer service intelligence pipeline (Zendesk → OpenAI) for automated ticket analysis• Enterprise Data Dashboard integrating SAP and custom Python APIs for executive analytics• LLM-integrated internal tools: AI chatbots, voice-to-Jira transcription (Whisper), intelligent document processing• AI-driven dealer lead distribution system using Meta APIs, Azure Maps, and ML-based scoringI\'m passionate about turning AI from buzzword into business impact — finding the 80/20 opportunities where intelligent automation creates the most value with the least friction.Tech: Azure OpenAI, Claude APIs, RAG, Vector Databases, LangChain, Python (FastAPI), Power Automate, Salesforce, Microsoft 365
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