Josh Jude

About Josh Jude

I\'m a driven, person-centered professional with a varied, interdisciplinary background and a proven track record of excellence in championing improved client experiences and positive change. I\'m a passionate communicator and advocate; a tenacious analyst with experience mining multiple digital channels and customer touchpoints for insights and opportunities; and a empathetic thinker who approaches every interaction with humor and heart.Notable highlights of my experience include the following: An excellent public speaker, articulate writer, and visionary relationship-builder with a proven track record for taking on and resolving complex projects, I\'ve served as a liaison between product managers and frontline client services to facilitate open lines of communication, ensuring product managers had the intel necessary to champion the most urgent improvements to the customer experience. I accelerated business and revenue growth through strategic and tactical communications, planning, and execution, specifically during an intensive redesign of the company\'s Web strategy. I have experience expertise in various multimedia outlets to drive communications and PR efforts and meet all budgetary, deadline, and performance requirements. I have mined large datasets to track and evaluate website traffic, identified opportunities for improvement to user experiences, and offered impactful presentations of my findings to stakeholders.

Experience

1. Psychotherapist

   Elevate Counseling Wellness

   Mar 2025 — Present

Education

• University of Massachusetts Amherst

  Master of Arts (M.A.), English Rhetoric and Composition

• University of Kentucky

  Bachelor of Arts (B.A.), English Language and Literature/Letters

• Northwestern University

  Master of Arts (M.A.), Clinical Mental Health Counseling