Josh Joy Cherian
Duty Manager Front Office Supervisor @Doubletree By Hilton Edinburgh City Centre
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WORK HISTORY
Duty Manager Front Office Supervisor @Doubletree By Hilton Edinburgh City Centre
Edinburgh City, GB
Led night operations and front desk teams to ensure efficient guest check‑ins/check‑outs and accurate handling of reservationsConducted nightly audits and generated financial reports with 100% daily balance accuracyImproved guest satisfaction scores through proactive issue resolution and upselling—contributing to a 10% increase in average room revenueCoordinated with housekeeping and maintenance to streamline workflows, reducing request fulfillment time by 25%Oversaw revenue tracking and occupancy reporting, providing insights used in front‑desk staffing decisions and promotional upsell strategies
EDUCATION
Mangalam college of Engineering
Bachelor of Business Administration - BBA, Business Administration and Management, General
Edinburgh Napier University
Master's degree, International Finance
ABOUT JOSH JOY CHERIAN
As a hospitality professional with a strong background in guest services, hotel…
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