Josh Jones
Business Intelligence Analyst
- Role
- Csat Analytics Business Intelligence Analyst at Unum
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Josh Jones
I\'m a data-driven problem solver with a knack for transforming complexity into clarity. Over the past several years, I\'ve built a dynamic career bridging business analysis, financial insight, and data intelligence—driving better decisions through smarter systems.With roots in IT budgeting and evolving into business analytics and financial reporting, I’ve partnered with internal leaders across industries—from insurance to asset management—to deliver insights that matter. Whether it’s designing BI dashboards, fine-tuning financial reports, or spearheading process improvements, I bring a practical lens and a technical toolkit (SQL, Tableau, Alteryx, and more) to every challenge.I thrive on collaboration, critical thinking, and the constant pursuit of meaningful data storytelling. Today, I’m diving deeper into the world of customer experience analytics, using statistical analysis and cross-functional teamwork to shape strategic direction.
Experience
Csat Analytics Business Intelligence Analyst
Jun 2025 — Present · Chattanooga, TN, US
Conduct data profiling and analysis to evaluate data sources to determine the best source for business information• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager• Performing statistical analysis and presenting findings to guide and advise leadership• Collaborate with data engineers to perform data validation and testing activities as appropriate• Continuously develop and build upon existing knowledge of the insurance industry• Continuously develop and build upon existing knowledge of data stored in company databases• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations
Education
Briarcrest Christian High School
High School Diploma
2008 — 2012
The University of Tennessee at Chattanooga
Bachelor of Science - BS, Applied Mathematics
2012 — 2017
The University of Tennessee at Chattanooga
Master of Business Administration - MBA, Business Analytics
2020 — 2023
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