Mihir Joshi

About Mihir Joshi

Senior Business Analyst and domain consultant with 15 years of experience working with manufacturing and automotive organizations on large-scale digital and business transformation initiatives, particularly across after-sales, field service, warranty, and customer experience.My work focuses on bridging business and technology teams by translating complex operational challenges into structured, executable digital programs. I have worked across enterprise transformations, service operations improvement, FSM and service platform initiatives, and data- and AI-enabled solutions, including GenAI and agentic AI use cases where they are relevant and feasible in enterprise environments.I have supported global organizations in execution-heavy contexts where data complexity, multiple business units, and real-world constraints are the norm. My strengths lie in problem structuring, stakeholder alignment, and driving clarity in programs where strategy often breaks down during execution, especially when introducing new digital or AI capabilities at scale.Alongside client and project work, I share practical insights on field service, after-sales, and digital and AI adoption in manufacturing through my website, smartserviceops.com, drawing from real project experience and a focus on what works in practice rather than theory.

Experience

1. Associate Consultant (Senior Business Analyst Manufacturing Digital Transformation)

   Tata Consultancy Services

   Jan 2023 — Present · Delhi, IN

   Led digital product and platform initiatives across after-sales and service operations, contributing to $50M+ in incremental service revenue through installed base and contract management programs.• Drove enterprise service initiatives improving asset uptime by ~15% via technician self-service and field enablement solutions.• Applied AI and GenAI in enterprise knowledge management to improve information discovery and service productivity across distributed teams.• Introduced digital twin capabilities for long-lifecycle assets, improving real-time visibility and responsiveness across complex service and asset environments.

Education

• University College of Engineering

  Bachelor of Technology, Electrical Engineering

  2006 — 2010

• Great Lakes Institute of Management

  Master's degree, Marketing

  2015 — 2016

Skills

• Team Management
• Tableau
• Power Plants
• Product Marketing
• Marketing Strategy
• Engineering
• Market Research
• Electricians
• Autocad
• Business Process Improvement
• Direct Sales
• C++
• Business Analysis
• Business Strategy
• Java
• Business Modeling
• Project Management
• Business Transformation
• Sales Operations
• Matlab
• Management
• Manufacturing
• Electrical Engineering
• Sap Sd Module
• Microsoft Office
• Transformer
• Data Analytics
• Electrical
• C
• Digital Strategy
• Sales Process
• Consulting
• Data Analysis
• Process Consulting