Joshi Krishna
Strategic technology leader transforming enterprise IT operations at scale. Driving secure, compliant, future-ready infrastructure ecosystems. Committed to empowering teams and elevating customer and employee experience.
- Role
- Manager, Operations at Berkadia
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Joshi Krishna
Dynamic and strategic IT Infrastructure & Operations Director with 20+ years of experience leading enterprise scale technology operations, modernizing infrastructure landscapes, and elevating global service delivery. Proven ability to drive operational transformation, implement governance frameworks, enhance user experience, and lead high-performing teams across Infrastructure, NOC, ESOC, Service Desk and User support. Recognized for fostering collaborative culture, optimizing cost efficiency, and enabling security, scalable, and resilient IT environments that align with business strategy.
Experience
Manager, Operations
Sep 2016 — Present · Hyderabad, IN
Manage Operations team which includes highly skilled Server, Network, Voice, Desktop, Application & Database engineers• Ensure Operational incidents are not only owned but addressed on time• Constant efforts on Process improvements and performance fixes for the incidents land at Operations• Determining & Implementing Automation solutions for the scope identified within Operations• SLA & Metrics Management• Performance Management• Identifying areas of transition from Operations to Helpdesk & Network Operations Centre (NOC)• Identifying areas of transition from Operations to Service Delivery teams & Development teams• Making sure the Helpdesk & Service Desk teams are focused towards Excellent Customer service• Business connect meetings with the Internal customers to connect with them and gather the issues they have been experiencing in order to plan and resolve the issues• Perform Gap analysis, create monitors to ensure the Infrastructure is monitored 24/7• Ensure all the Application incidents are handled on time with appropriate service levels and maintain uptime of 99.9%• Ensure all the Database related activities are performed on time, backups & requests from developers are being addressed as expected• Discussing with Multiple Server & Application owners to determine appropriate service levels, Threshold policies within the monitoring system• Manage the Network Operations Centre (NOC) & Customer Engagement teams• Proactively identify and address any infrastructure issues before the business / customers experience disruption in the service
Education
Sindhi College
BSC, Mathematics
1997 — 2000
Indira Gandhi National Open University
Masters of computer Science, Computer Science
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