Josh Miller

About Josh Miller

Rather than pursue pseudo kudos, I work with my teams to catalyze \'attaguys\'​ and \'attagals,\' and conquer challenges for folks across organizations, platforms and contexts. A former journalist and communications specialist, I shine in creating compelling stories for both live and on-screen audiences. With a decade of experience in people, program and ops management, as well as tech support and customer relationship development across the Americas, I excel at synthesizing qualitative and quantitative data from disparate sources to craft inclusive, whole-brained strategies.ADDITIONAL INFO• Languages: Portuguese (Fluent); Spanish (Advanced) • Personal Interests: Reading, writing, fantasy and real sports, movies, TV, traveling, comedy, samba dancing• Capers: Ran with bulls in Pamplona, trekked on glacier in Patagonia, boated down Amazon River in Brazil, rode train across India from Delhi to Kerala, hitchhiked around Cuba; traversed 47 of 50 U.S. states (and Puerto Rico) by car• Work Eligibility: Eligible to work in the United States with no restrictions

Experience

1. Sr Manager, Global Content and Knowledge Management

   Airbnb

   Nov 2024 — Present

   Lead a group of 60+ content professionals operating in the knowledge management space. Teams include writers, editors, strategists, taxonomists, comms analysts, and localization specialists who serve Airbnb\'s Help Center, agent knowledge bases, AI-powered assistants, as well as other external- and internal-facing content and support products.

Education

• Julia R. Masterman Laboratory and Demonstration School

  High School

  1996 — 2000

• Texas McCombs School of Business

  Master of Business Administration (M.B.A.)

  2015 — 2017

• Northwestern University

  Bachelor’s Degree, Journalism

  2000 — 2004

• Moody College of Communication

  Master’s Degree, Mass Communication/Media Studies

  2014 — 2017

Skills

• Qualitative & Quantitative Research Methodologies
• Creativity Skills
• Leadership
• Microsoft Excel
• Microsoft Office
• Data Analysis
• Storytelling
• Market Research
• Marketing Strategy
• Entrepreneurship
• Strategic Partnerships
• Management
• Journalism
• Public Relations
• Public Speaking
• Editing
• Social Media
• Writing
• Photography
• English
• Blogging
• Press Releases
• Video
• Creative Writing
• Corporate Communications
• Portuguese
• Spanish
• Newsletters
• Broadcast
• Copy Editing
• Media Relations
• Strategic Communications
• Analytic Problem Solving
• Radio
• Television
• Newspaper
• Event Planning
• Research
• Teaching
• Volunteer Management