Josh Drainville

Executive Director, Member Services Contact Center at Kaiser Permanente

Role: Executive Director Member Service Contact Center at Kaiser Permanente
Location: Riverside, CA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Executive Director Member Service Contact Center
Kaiser Permanente
Feb 2022 — Present · Corona, CA, US

Education

Thomas Edison State University
Master of Business Administration - MBA, Healthcare Management
Thomas Edison State University
Bachelor of Science (BS), Nuclear Engineering Technology

Skills

Growth Strategies
Cross-Functional Team Leadership
Communication
Pmp
Sql
Visio
Quality Assurance
Sharepoint
Software Documentation
Sdlc
Healthcare Information Technology
Healthcare
Information Technology
Access
Program Management
Six Sigma
Epic Systems
Resource Management
Strategy
IT Strategy
IT Management
Performance Improvement
Process Improvement
Enterprise Architecture

Contact information

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Work email
•••••@kp.org
Personal email
•••••@•••••.com
Direct dial
+19•••••••29

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Current company

Kaiser Permanente

Hospitals and Health Care · 139K employees · Founded 1945 · Oakland, California, United States

At the heart of health care, you’ll find Kaiser Permanente. As the nation’s leading not-for-profit, integrated health plan, we make a difference in the lives of members, patients, and communities across the country. With 39 hospitals and more than 734 locations in eight states and the District of Columbia, we proudly serve more than 12.7 million members from coast to coast. Whether you choose to join a hospital in the Northwest, a clinic in Southern California, or a medical office in the Mid-Atlantic, we have many opportunities for you to shape the future of care. Our teams are empowered to advance impactful and extraordinary care for all by pioneering health outcomes, encouraging diverse viewpoints, and creating new opportunities for learning and advancement. This covers more than our members and our employees; it also reaches far into our communities. Together, we’re proudly working as one for a healthier today and tomorrow. *Disclaimer: Please do not include any medical, personal, or confidential information in your comments. Comments are encouraged; however, Kaiser Permanente reserves the right to moderate comments on this page as necessary to prevent medical, personal, and confidential information from being posted on this site. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off-topic commentary. Comments containing advertisements about goods or services or announcements about news or events that are not related to Kaiser Permanente will be removed. Please note that your communications with Kaiser Permanente through this page are informal and are not part of Kaiser Permanente’s formal grievance process for members. To get information about the member grievance process or to submit a grievance, go to http://k-p.li/2aToRTn

kp.org

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Experience

Executive Director Member Service Contact Center

Education

Thomas Edison State University

Thomas Edison State University

Skills

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