Josh Chacko
Account Manager Lead, Higher Education @Compass Digital
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WORK HISTORY
Account Manager Lead, Higher Education @Compass Digital
Manage a portfolio of key higher education clients, fostering strong relationships and ensuring their satisfaction with our SaaS solutions. • Oversee a seasoned team of account managers and coordinators. • Collaborate with clients to understand their unique needs and objectives, aligning our technology offerings to meet and exceed their expectations. • Conduct regular product training sessions for clients, empowering them to maximize value of our technology solutions. • Develop and maintain account plans and strategies for growth, resulting in 30% revenue increase YoY. • Generate detailed reports and analysis of client’s performance using our technology, offering valuable insights and recommendations for optimizing their operations. • Serve as a liaison between the client and product management team to develop roadmaps for features and functionalities.
EDUCATION
Ryerson University
Bachelor’s Degree, Business/Commerce
SKILLS
ABOUT JOSH CHACKO
Strategic and results-driven leader with 7 years of experience delivering technology…
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