Josh Allen

About Josh Allen

Higher education professional with over 19 years in graduate program operations, including student recruitment, advising, and retention as well as curriculum and program management.• Multi-lingual. Conversant in Mandarin Chinese. Lived and worked in China. Fluent in Hmong and familiar with Spanish.• My favorite professional memories are leading grad students on short-term international trips to locations throughout Asia Pacific, Europe, Latin America, and Africa.• Adoptive father of 2 beautiful girls.Specialties: Customer Relationship Management, Customer Service, Relationship Building, Mandarin Chinese, Hmong

Experience

1. Senior Director, Academic Operations

   Thunderbird School Of Global Management

   Aug 2022 — Present

   Manage a team of 3 program managers and the associated degree program budgets.• Under the direction of the Dean, Deputy Dean, and Sr. Associate Dean, assist with curriculum and course planning for all in-person graduate degree programs and concentrations. Advise online programs on escalated questions.• Counsel with Deans on escalated student issues. Process medical and compassionate withdrawals. • Act as lead for annual review of college-level academic catalog and graduate student handbook. • Liaison with Registrar, Graduate College, and Global Education Office (Study Abroad).• Experience as school’s Academic Integrity Officer.

Education

• Thunderbird School of Global Management

  Global MBA, International Management

  2007 — 2008

• Brigham Young University

  BA, International Studies, Asian Studies and Chemistry minors

  1995 — 2002

Skills

• Microsoft Excel
• Process Improvement
• Crm
• Strategy
• Team Management
• Analysis
• Data Analysis
• Cross-Functional Team Leadership
• Marketing Strategy
• Recruiting
• Spanish
• Operations Management
• Team Building
• Management
• Forecasting
• Customer Service
• Team Leadership
• Marketing
• Leadership Development
• Organizational Development
• Training
• Logistics
• Budget
• Business Strategy
• Microsoft Office
• Coaching
• Time Management
• Strategic Planning
• Html
• Management Consulting
• Account Management
• Change Management
• Public Speaking
• Leadership
• International Business
• Program Management
• Negotiation
• Hmong
• Business Development
• Project Management