Joshua Aaron

Program Management | Sales | Customer Experience Management | Customer Success

Role: Services Engagement Advisor at CDW
Location: Livingston, NJ, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Joshua Aaron

Service Industry Program Manager with over 13 years of experience at Fortune 500…

Experience

Services Engagement Advisor
CDW
Dec 2022 — Present
Liaison between Sales, Services, and customers, ensuring alignment across teams and smooth execution of service delivery-Monitor and report services pipeline to support accurate forecasting and proactive resource planning-Authorize and execute SOW contracts for select projects, supporting efficient deal closure and service initiation-Manage full life-cycle engagement for select customers, from project kickoff through completion, with a focus on building long-term client relationships-Ensure timely and accurate revenue recognition in partnership with Finance teams-Partner with resource fulfillment team to optimize staffing across multiple engagements-Serve as a trusted escalation point for customer concerns, driving swift resolutions and reinforcing a positive client experience.

Education

State University of New York College at Fredonia
Bachelor of Science (B.S.)

Skills

Management
Team Building
Salesforce.com
Sales Operations
Customer Retention
Business Development
Digital Marketing
Vendor Management
Customer Relationship Management (Crm)
Marketing Strategy
Leadership
Crm
Training
Customer Satisfaction
Sales
Recruiting
Sales Management
Team Leadership
Account Management
Online Marketing
Online Advertising
Program Management
Customer Experience
Advertising
Marketing

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