Josh Ziegler
Assistant Branch Manager @Enterprise
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WORK HISTORY
Assistant Branch Manager @Enterprise
US
Oversee overall day to day operations of entire branch to ensure our team is maximizing our service, profitability, growth, and retention.Management of Customer Service and Operations in where we are always seeking improvementHuman Resource Management/Employee retentionSales and Marketing/Financial PerformanceFleet Inventory Management in a fast paced environment where logistics is keyOffice/Wash Bay supplies ordered and stocked based on branches current productivityPoint of contact for insurance replacement rentals, working as a mediator between our customers, body shops, and insurance agents/adjusters
EDUCATION
University of Cincinnati
Bachelor of Communication, Communication and Psychology
SKILLS
ABOUT JOSH ZIEGLER
My work experience and corporate training as a Branch Manager with Enterprise Mobility has provided me with 8 years of successful experience in customer service, rental claims/call back management, sales/negotiating, underwriting, communication, team-building, as well as the ability to adapt and overcome challenges to get results. I have worked at a total of 7 Enterprise branches that include inner-city, rural, and suburban territories. I have always been able to build strong relationships with customers and accounts regardless of background. In my current role, I manage an Enterprise Rent-A-Car Home City branch where our customers, insurance partners, vendors, body shops, dealerships, and employee relations are key! I maintain and utilize a fleet of vehicles to optimize profit and to maximize customer satisfaction. I use a number of operating systems in the branch on a day to day basis. Rental management systems (ECARS 2.0), accounts payable/accounts receivable, claim writing management (LDR), report web to check/update current branch numbers, and per unit analysis to track branch expenses/OP.I execute top levels of communication/logistics throughout the day between our customers, body shops, service centers, and employees to make sure rental units are available, serviced, picked up, cleaned and ready while delegating to my employees, monitoring employee moral/scheduling, answering emails/phone, and making sure our accounts/customers have up to date payment on current and past rentals. All to make sure there is constant communication between my branch/customers/accounts to ensure everyone is completely satisfied.With a perfect SQI score being 100, my branch has achieved top service scores every month throughout our entire group since October of this year. As \"Customers are our way of life\" my branch achieved the best Service Satisfaction score in the Region, a 96/100 score.
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