Josh Thompson

About Josh Thompson

Product-focused operations leader with experience driving end-to-end product lifecycles in regulated iGaming and global content distribution. Expert in leveraging data, analytics, and cross-functional collaboration to optimize product performance, ensure compliance, and deliver exceptional user experiences. Passionate about transforming insights into actionable strategies that enhance engagement and business outcomes.

Experience

1. Casino Operations Coordinator (Product Manager)

   bet365

   Jan 2025 — Present · Denver, CO, US

   Owned the New Jersey product roadmap for Casino, Live Casino, and Games verticals, managing content rollout cycles, optimizing player journeys, and ensuring seamless delivery of new titles across all regulated platforms.Directed end-to-end testing and performance optimization, overseeing certification, QA, and go-live checks across dev, 1P1, and live environments to validate RTP, functionality, and provider integrations pre- and post-launch.Safeguarded product integrity through extensive compliance management, overseeing audit documentation, game lifecycle operations, and adherence to internal governance and responsible gaming frameworks.Streamlined provider and platform communications, managing incident escalations, live issue triage, and UX improvement feedback loops to enhance uptime, stability, and overall player satisfaction.Utilized advanced analytics and reporting platforms (Google Analytics, MicroStrategy, GMV3, Jira, Confluence) to evaluate product performance, player engagement, and revenue outcomes, driving data-informed strategic decisions.Monitored competitive and market trends, validating game performance against peer benchmarks, ensuring alignment with bet365 product standards, and driving innovation within the regulated U.S. iGaming ecosystem.

Education

• Southeast Missouri State University

  Bachelor's Degree, Broadcast Journalism / Sports Management

  2007 — 2011

Skills

• Financial Analysis
• Mortgage Banking
• Credit
• Banking
• Sales
• Microsoft Office
• Residential Mortgages
• Social Media
• Fha
• Loan Origination
• Microsoft Excel
• Leadership
• Mortgage Lending
• Loans
• Customer Service
• Refinance
• Va Loans
• Time Management