Josh Scoles
Learning & Development Manager @Auberge du Soleil
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WORK HISTORY
Learning & Development Manager @Auberge du Soleil
Creation of training programs that are aligned with Auberge du Soleil + Auberge Resorts standards and objectives. Programs created or collaborated on: Certified Trainer Program, Evoking the Senses, Selling with the Senses, Leadership Training Series, Service Excellence Workbook, Property Specific Re-Orientation & Service Training-Facilitate new and existing programs including those mentioned above, in addition to new hire orientation and Delivering Heartfelt Service-Maintain Forbes 5 Star rating along with Forbes Travel Guide annual training coordination-Management of the annual training calendar ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders-Develop and administer 30/60/90 day processes, in addition to personal improvement plans and development-Ensure full compliance with state regulated trainings including Workplace Harassment Prevention, Human Trafficking Awareness, Food Handler Certification, Responsible Beverage Service, Bloodborne Pathogens and MIPP-Liaison for community programs with Napa Valley Vine Trail and Napa County Office of Education-Perform various HR functions to ensure smooth day to day operations within the resort.
EDUCATION
Modesto Junior College
Drama and Dramatics/Theatre Arts, General
Florida Atlantic University
Certificate, Hospitality & Tourism Managment
ABOUT JOSH SCOLES
As a Director of Learning & Development, I create and facilitate engaging training…
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