Josh Rupall
VP of Client Success at Best Lawyers
- Role
- VP of Client Success at Best Lawyers
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Josh Rupall
With 14+ years of experience in enterprise tech sales and account management, I specialize in driving customer retention, expansion, and strategic revenue growth. Throughout my career, I have built and led high-performing sales teams while consistently excelling as an individual contributor, closing complex deals and expanding key accounts. I thrive at the intersection of sales and customer success—aligning post-sale execution with revenue goals to maximize long-term business impact. My expertise spans enterprise sales, contract negotiations, and account expansion, as well as structuring hiring, onboarding, and coaching programs that cultivate top-tier sales talent.Passionate about solving complex challenges in the enterprise technology space, I have played a key role in product development, pricing strategy, and customer engagement strategies that drive adoption and revenue growth. Whether leading large teams or operating in a player/coach capacity, I am committed to exceeding sales targets, fostering strong customer relationships, and delivering value at scale.Areas of expertise include:• Business Development • Strategic Partnerships• Customer Success• Sales Processes• Sales/Revenue Operations• Pricing Strategy• Sales Management• Marketing Strategy• Go-to-market Strategy• Revenue Analysis & Forecasting• Start-ups Management• Budgeting/Forecasting
Experience
VP of Client Success
Jan 2025 — Present
Oversee a high-value customer portfolio, driving retention, expansion, and revenue growth through strategic post-sale execution.*Develop and implement customer success initiatives, optimizing pricing models and adoption strategies to enhance customer lifetime value.*Partner with executive leadership on go-to-market strategies, product development, and sales enablement.
Education
Durham University
Political Science
2008 — 2011
Skills
- Integrated Marketing
- Marketing Communications
- Social Media
- Marketing Strategy
- Advertising Sales
- Public Relations
- Media Relations
- Management
- Press Releases
- Marketing
- Advertising
- Social Media Marketing
- Customer Service
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