Josh Rodgers
Director of Customer Success @Fitch Group, Inc.
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WORK HISTORY
Director of Customer Success @Fitch Group, Inc.
New York, NY, US
EDUCATION
Lebanon Valley College
Bachelor of Arts, English Communications and Marketing
SKILLS
ABOUT JOSH RODGERS
As a Customer Success and Journey Professional, I lead a team of customer success professionals who design and execute innovative and personalized solutions to enhance the customer experience and loyalty across all touchpoints. I have over 14 years of experience in customer success, customer relationship management (CRM), and onboarding operations in various industries, including AI, hospitality, and finance.My mission is to ensure that every customer receives the best value and service from CreditSights and to foster long-term relationships that drive customer satisfaction and retention. I leverage my CRM expertise and onboarding skills to optimize the customer journey, identify pain points and opportunities, and implement data-driven improvements and best practices. I also mentor and train my team and other stakeholders on customer success principles and tools, and collaborate with cross-functional partners to align customer journey goals and strategies with the overall business objectives and vision.
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