Josh Reiter
Executive Producer at The Reiter Group NY
- Role
- Director of Client Success at Typoductions
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Josh Reiter
A leader in healthcare, marketing, and the entertainment industry, Josh utilizes…
Experience
Director of Client Success
Jun 2023 — Present · New York, NY, US
Project-managing and monitoring the client implementation processDelivering best-in-class customer serviceConducting regular check-ins with internal teams and clients; prepare progress reports forreview with senior management that explains your findingsAssisting with the development and implementation of Client Success protocolsAssisting with account recovery methods; preparing analysis for for lost accountsLead Customer Success KPIs to analyze all aspects of customer success; report andpresent findings to senior managementEstablishing a communication plan and a regular business rhythm for client communicationProviding thought leadership with clients to promote client relationships and growthinitiativesAssisting with the development process that identifies and corrects client concerns quicklyFully understanding the client’s business needs, including: economic factors, category,organization, and specific client needsIncreasing retention and reducing churn
Education
University of Cincinnati College-Conservatory of Music
Bachelor of Fine Arts (BFA), Dramatic Performance
2014 — 2018
Skills
- Video Editing
- Multi-Line Phone
- Acting
- Microsoft Word
- Theatre Directing
- Social Media
- Photoshop
- Customer Service
- Creative Writing
- General Office Work
- Event Planning
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