Josh Ranger

About Josh Ranger

As an ex-basketball point guard, I learned that setting up others for success feels better than achieving success myself. That\'s the drive I bring to the table working in consultative sales—empowering clients to adopt new product usage. I dive deep into understanding their pain points, understanding clients needs before they express them, collaborate on defining goals, and unearth new revenue streams.I take pride in my career achievements, consistently surpassing performance goals by up to 35% and consistently earning partner satisfaction scores of 4.5 out of 5.0 annually.Here are 6 things about me and my approach to work- Relationship Builder: I thrive on cultivating and strengthening enterprise relationships. At Zillow Group, I drove retention and exceeded 35% annual revenue growth for 100+ mortgage clients by tailoring strategies aligned with their evolving needs and industry trends- Customized Approach Champion: I believe in customizing approaches for product adoption, enhancing relationships for over 100 clients, and consistently achieving 4.5/5 satisfaction scores- ROI Strategist: Leveraging existing product knowledge and customer insights, I orchestrated campaigns that resulted in an average ROI increase of 170% annually- Training Guru: Through training and onboarding sessions for 20+ client teams, I tripled ROI for large clients and introduced quarterly progress assessments, ensuring ongoing success- ROI Growth Expert: As a Business Consultant, I managed accounts for 200+ mid-size mortgage firms, turning their revenue from $6K to $180K annually by implementing ROI-driven strategies- Client Advocacy Ambassador: Hosting workshops for attendees, I leveraged industry best practices to educate and guide clients, ensuring a consistent 95% satisfactory client experience.My Area of Expertise- Relationship Building & Management- Customer Success & Customer advocacy- Strategic/tactical Planning & Goal Setting- Data Analytics for Customer Insights- Cross-functional Collaboration- Customer Retention & Expansion Strategies- Product Adoption & Expansion Planning

Experience

1. Customer Success Manager (Premium Services, Ies)

   Intuit

   Oct 2025 — Present

   Customer Success Manager supporting high-value customers using Intuit Enterprise Suite (IES). Serve as a trusted advisor to complex businesses, helping them maximize the value of Intuit’s financial management, payroll, and HR solutions. Own the full customer lifecycle from onboarding through retention, driving adoption, satisfaction, and measurable business outcomes. • Build and maintain strong relationships with high-value customers, aligning solutions to business goals and long-term success • Act as the primary point of contact for complex customer needs, providing strategic guidance and deep product expertise • Lead onboarding and enablement to ensure smooth adoption and effective use of IES products • Partner cross-functionally with Sales, Product, Implementation, and Support to resolve issues and enhance the customer experience • Proactively monitor success metrics, surface insights, and execute engagement strategies that drive retention and growth • Serve as a customer advocate and project lead, coordinating resources to deliver timely, high-impact outcomes

Education

• Santa Barbara City College

  Associate's degree