Josh Perlaza

Technology and Operations Integration Manager Compliance Expert (Hipaa & Osha) @Abyde

Clearwater, FL, US

Blend hands-on HIPAA/OSHA compliance expertise with Salesforce, AI, and customer success operations to help medical practices achieve and maintain regulatory readiness-Implemented Salesforce Agentforce Service Agent & Service Cloud to automate support workflows and improve self-service for healthcare practices navigating HIPAA and OSHA requirements-Developed knowledge bases and chatbots delivering consistent compliance guidance at scale-Integrated Agentforce with Salesforce across Customer Success, Finance, and Product teams to streamline data flow, improve collaboration, and standardize compliance-sensitive processes-Provided HIPAA & OSHA compliance expertise to medical practices, consulting during OCR audits, government investigations, and remediation efforts-Advised practices on audit readiness and documentation to mitigate risk and ensure timely, accurate submissions to federal agencies-Drove Generative AI enhancements in Abyde’s proprietary compliance platform using ChatGPT, Gemini, and NotebookLM to improve automation, regulatory monitoring, and risk assessment-Partnered with Finance and leadership to evaluate AI initiatives, aligning technology investments with revenue growth, efficiency, and compliance outcomes-Optimized internal communications and workflows through Intercom, Nectar, Rippling, and Slack, improving cross-team collaboration and reducing manual effort.Tech stack: Salesforce (Agentforce, Service Cloud), Intercom, ChatGPT / Gemini / NotebookLM, Nectar, Salesloft, Service bell, Rippling, Asana, Slack.

Penn State University

Bachelor's degree