Josh Otten
Process Improvement Consultant at Principal Financial
- Role
- Process Improvement Consultant at Principal Financial Group
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Josh Otten
Experienced Process Improvement Specialist with a demonstrated history of working in the…
Experience
Process Improvement Consultant
Dec 2021 — Present
Reviewed internal processes to implement solutions for driving out unwanted manual and custom worko Process mapping to bring unnecessary work to lighto Conduct time studies to understand how long work should take against the current staffing needso Track processes and give leaders the dashboards and metrics to be able to make data informed decisions• Create staffing models for multiple areas of my department to compare current work versus forecast• Helped stand up the departments first offshore team to streamline process • Work with cross functional teams to achieve leadership’s desired outcomes
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