Josh Muirhead
Customer Success & Revenue Leader | Retention, Renewals & Team Development | Driving Growth Through Strategic Client Partnerships
- Role
- Partner Enablement Manager at TD SYNNEX
- Location
- Clearwater, FL, US
- LinkedIn followers
- 500 followers
About Josh Muirhead
Customer success and revenue leader specializing in new business growth, high-level support and retention results. Experienced in building and leading client-facing teams, partnering cross-functionally, and owning the customer lifecycle from adoption through expansion.Hyper-focused on deeply understanding client needs and translating them into tailored solutions that strengthen relationships, drive loyalty, and win additional business.
Experience
Partner Enablement Manager
Jan 2021 — Present · Clearwater, FL, US
Own strategic client relationships as the primary point of contact, partnering cross-functionally to drive product adoption, recurring revenue growth, and long-term retention across a portfolio of e-commerce accounts.*Lead recurring business reviews and renewal conversations, analyzing product usage, performance trends, and customer KPIs to align solutions with client goals and expansion opportunities.*Leverage data and performance insights to identify upsell, optimization, and risk-mitigation opportunities, contributing to 54% cumulative account growth over five years.*Advocate for the voice of the customer, collaborating with Sales, Product, and Operations to influence roadmap priorities, improve customer experience, and reduce churn.
Education
Clemson University
Bachelor of Science - BS, Marketing
1999 — 2003
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