Josh Mueller

About Josh Mueller

Head of Infrastructure, strategy, governance, and operations with 20+ years of experience in multi-culture environments with focus on customers, collaboration and getting results. Overseeing $200m+ budgets, leading global teams, and driving operational efficiencies resulting in millions of dollars in sustainable savings.Gallup CliftonStrengths (StrengthsFinder): Achiever, Relator, Maximizer, Arranger, IndividualizationCORE COMPETENCIESListening, empathizing, self-drive, emotional intelligence, building and maintaining customer relationships, problem-solving, team building and collaboration, change agent, able to build credibility and influence at all levels of the organization, ability to manage competing/conflicting priorities, architecture/design and operations, disaster recovery, traditional and colo data center technology, private and public cloud, IT Operations, end-user and productivity tools, network services, business analysis, IT strategy, performance and capacity management, budget oversight, leadership.KEY SKILLSStrategy and Governance, Leadership, Customer Relationship Management, Team Building and Collaboration, Transformation and Modernization, ITSM – IT Service Management (ITIL), Cyber Security (NIST 800-53) and Compliance, Program and Portfolio Management, Change Management and Agent, Strategic Influence, Architecture and Design, Disaster Recovery and Business Continuity, Data Center Technology, Cloud (Azure, AWS) and On-Premise Infrastructures, Network Services (Cisco, Palo Alto, NetScaler), End User Productivity and Support, Business Analysis, Storage and Compute (EMC, HP), Risk Management, Regulatory Compliance (NYDFS, CCPA), Virtualization (VMware), Automation, Performance Monitoring and Reporting, Capacity Management, Budget and Resource Management, Cost Reduction, Vendor and Stakeholder Management, Removal of End-of-Life Assets, Collaboration and Communication, Technology Assessment and Implementation

Experience

1. Group Head of Strategy & Governance, Edsr (Enterprise, Digital, Security, & Resilience)

   QBE Insurance

   Aug 2025 — Present · Sun Prairie, WI, US

Education

• University of Wisconsin-Whitewater

  BBA, Computer End-User Technologies

Skills

• Leadership
• System Deployment
• Servers
• Citrix
• Infrastructure
• IT Strategy
• Enterprise Desktop Management
• Communication Skills
• Information Technology
• Hyper-V
• Disaster Recovery
• Scom
• Troubleshooting
• Sccm
• Project Management
• Virtualization
• Management
• Vendor Management
• Windows
• Mentoring
• Vmware
• Active Directory
• System Center Configuration Manager (Sccm)
• Windows Server
• Windows 7
• Dns
• Vbscript
• Automation
• Citrix Metaframe
• Iis
• Microsoft Technologies
• Customer Experience
• Data Center
• IT Management
• Dhcp