Josh Moreno
Business Process Analyst @Axos Bank
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WORK HISTORY
Business Process Analyst @Axos Bank
La Jolla Shores, CA, US
Architected the Preliminary Investment Committee (PIC) workflow for Commercial Lending; automated intake, review, and approvals for early-stage credit applications - process reduction time 50%- Led end-to-end Six Sigma initiatives: obtain VOC from RMs/Underwriting/Ops, defined KPIs and created dashboards, executed root cause and risk analyses, and implemented control plans - delivered hundreds of completed software deployments- Operationalized an idea to SDLC pipeline in Aha! with intake scoring, prioritization, capacity planning, and governance- Facilitated SDLC and Backlog Management using SCRUM/Agile across Salesforce, nCino, Jack Henry, and EDW: requirements gathering to testing to release management.
EDUCATION
City College of San Francisco
Associate of Science - AS
University of San Diego - Knauss School of Business
Master of Business Administration - MBA
Old Dominion University
Bachelor of Science - BS
ABOUT JOSH MORENO
Banking Operations Process & Tech I help organizations solve complex problems by aligning people, process, and technology. As a Business Process Analyst, I focus on creating scalable systems that reduce friction, improve efficiency, and deliver measurable value. Whether it\'s automating workflows, driving SDLC initiatives, or building cross-functional alignment, I bring a practical, people-first approach to process improvement. Passionate about building solutions that actually get used — and make a difference. Want to talk more about business process management? Send a quick hello or book time with me by copying the link below! https://outlook.office.com/bookwithme/user/6••••••••@axosbank.com?anonymous & ismsaljsauthenabled & ep=plink In my spare time, I\'m building my property tech startup - Upkeep. We\'re building a platform that simplifies home maintenance and rental property management by integrating the handyman value chain with SFR landlords and homeowners. We connect homeowners, landlords, renters, and handypeople—streamlining everything from booking repairs to paying rent. My focus is on solving real-world inefficiencies through user-friendly, scalable solutions. 🧠 Tech that connects. Processes that scale. Solutions that empower.
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