Josh MacNeill
Sr. Project/Program Manager at Expedia Group
- Role
- Sr Project Manager at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Project Manager
Apr 2013 — Present
Partner with Project Managers, Learning & Development, Agent Knowledge Base and Service Delivery Management to review of project proposals to settle Contact Center support implementation requirements•Responsible for the assurance of contact center readiness as it relates to agent technology enhancements and/or Expedia, Inc. Customer Operations initiatives•Participate in agent technology & global customer operations project planning efforts to resolve Service Delivery requirements, staffing needs, scheduling, identify risks and issues, contingency planning and measurements of success.•Provide the Global Service Delivery organization with resources in order to provide transparency into all agent impacting projects•Work with the contact center operations support team to lead the Service Delivery unified technology & project intake process•Act as Global Service Delivery focal leading site readiness for growth, expansion and new programs/sites•Ensure high quality releases are deployed to our contact centers that meet quality gate expectations for scalability, reliability, performance, and security
Education
Green River College
Information Technology
Bellevue College
Information Technology
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