Josh Lewis
Operations Leader | Product Strategy | USAF Veteran
- Role
- Operations Manager at Environment Control Triad
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Josh Lewis
About Me: I thrive in dynamic environments where I can solve problems and…
Experience
Operations Manager
Sep 2023 — Present · Greensboro, NC, US
Led 90+ employee department delivering maintenance services to 80+ clients. Heavily involved with finance, sales, and HR. Directed all business functions as interim General Manager- Grew net revenue by 54% in one year by driving referrals with an operational excellence initiative that integrated AI-powered performance tracking to increase customer satisfaction from 84% to 95%- Reduced labor costs from industry-standard 55% down to 42% by executing opex analysis to drive targeted contract renewals, reallocate high-performing staff, and completely overhaul the billing system- Improved staff retention by 50% and eliminated $100k+ in annual costs by overhauling firm compensation framework to address chronic turnover and understaffing in key management roles.
Education
University of Kentucky
Bachelor of Science - BS, Russian Studies
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