Josh Lett

About Josh Lett

Experienced supply chain professional that is a proven leader. Hard working professional with a focus on a positive attitude and energetic enthusiasm to make significant contributions to company business success. Passionate leader around customer success at every point of business relationships. Executive level thinker and implementer of best practice and business strategy. Strong written and oral communication skills that allow very complex concepts to be simplified and translated for team execution and delivery. Critical thinker and problem solver who handles pressure well. Constantly challenging personal knowledge and experience to learn more and grow every day. Experienced team leader, director, designer, implementer and project manager of supply chain software systems such as Warehouse Management Systems, Order Management Systems including Distributed Order Management Systems, Labor Management Systems, Yard Management Systems, and Transportation Systems. Strengths include executive leadership, resource capacity planning, resource staffing, cross functional team leadership, team and individual career development, financial forecasting, warehouse management systems, order management systems, labor management systems, yard management systems, forecasting and procurement planning systems, transportation systems, yard management systems, business and software consulting, project management, industrial and systems engineering standards, product and system integration design, configuration of complex software systems, technical and functional training, software system testing, systems integration testing, implementation and leadership of the entire software development lifecycle.

Experience

1. Senior Vice President, Customer Experience

   Deposco

   Jul 2025 — Present · Alpharetta, GA, US

   As SVP of Customer Experience at Deposco, I am responsible for the strategy and execution of the customer journey through Professional Services, Customer Success, Customer Support, and Educational Services. Our mission is to deliver world-class customer outcomes that our customers, partners, and community love! My key responsibility is to ensure customers realize the full value of our platform throughout their entire journey. By centering on measurable outcomes and a shared vision of success, we consistently drive to exceed expectations in value, service quality, adoption, and satisfaction.Key Responsibilities- Drive customer-centric strategy - Lead and scale high-performing services, success, support, and education teams- Optimize onboarding, enablement, and support for adoption and retention- Champion the customer voice in executive and product strategy- Deliver exceptional time to value and ROI- Foster a culture of innovation and continuous improvement- Advance a tech-forward experience through AI and emerging technologies

Education

• Georgia Institute of Technology

  Bachelor of Science, Industrial Engineering

Skills

• Competitive Analysis
• Business Operations
• Talent Developer
• Trade Shows
• Positioning
• Promotions
• Business Analysis
• Market Research
• Supply Chain Optimization
• Lead Generation
• Supply Chain Consulting
• B2b Marketing
• B2b
• Customer Relations
• Direct Marketing
• Integrated Marketing
• Team Leadership
• Erp
• Forecasting
• Marketing Communications
• Management
• Team Building
• Management Consulting
• Strategic Partnerships
• Digital Marketing
• Business Intelligence
• Time Study
• Integration
• Product Launches
• Event Planning
• Multi-Channel Marketing
• Business Process Improvement
• Go-to-Market Strategy
• Online Marketing
• Account Management
• Software Implementation
• Cloud Applications
• Advertising
• Salesforce.com
• Copywriting