Josh Landon

About Josh Landon

I bring 13 years of extensive experience in the field of Workforce Management (WFM), where I have consistently excelled in driving operational efficiency and optimizing resource allocation. My most recent journey in WFM began when I joined Omni, a rapidly expanding company, with the remarkable opportunity to establish and develop a cutting-edge WFM department from scratch.Throughout my tenure at Omni, I spearheaded the transformation of our workforce management practices, progressing from manual processes reliant on Google Sheets and Excel to leveraging various Microsoft applications and advanced automation solutions. By harnessing these technologies, I successfully streamlined our scheduling operations, orchestrating the timely coordination of nearly employees across 25 diverse programs.With a strong focus on enhancing productivity and maximizing organizational performance, I have actively embraced emerging technologies and methodologies within the WFM landscape. By leveraging automation tools, we have achieved unprecedented levels of efficiency, enabling us to optimize resource utilization, reduce costs, and ensure seamless operations within our dynamic workforce.My passion lies in driving innovation within WFM, constantly seeking novel strategies and solutions to tackle complex workforce challenges. I thrive in collaborative environments, engaging cross-functional teams to implement data-driven insights, foster operational excellence, and exceed performance targets.

Experience

1. Manager Workforce Management

   Omni Interactions

   Mar 2020 — Present

   Responsibilities:Manage and strategically develop the global WFM department, driving operational efficiency and resource optimization across multiple programs and regions.Spearhead the successful launch of new programs, including the implementation of insta-launch capabilities to meet the evolving demands of our clients.Collaborate closely with cross-functional teams as part of a delivery team model, fostering effective communication and alignment to deliver exceptional results.Cultivate strong partnerships with Fortune 500 companies, understanding their unique workforce requirements and providing tailored WFM solutions to meet their needs.Develop and implement comprehensive ramp plans for new clients, ensuring smooth onboarding and seamless integration into our WFM processes.Maintain accurate capacity plans for 25+ established programs, balancing workload distribution and resource allocation to optimize operational performance.

Education

• Saint Leo University

  Bachelor of Business Administration - BBA, Business Administration, Management and Operations

  2015 — 2018