Josh Kility
Service Delivery Lead @Care Quality Commission
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WORK HISTORY
Service Delivery Lead @Care Quality Commission
As a Service Delivery Lead and Microsoft Dynamics & Power Platform Administrator, I lead and manage the Application Services team to ensure the timely and efficient resolution of issues and incidents in line with SLAs. I oversee the delivery of Application Services, ensuring all processes align with ITIL best practices to provide high-quality, consistent outcomes.I drive continuous service improvement by developing and implementing strategies to enhance the overall service delivery processes. I work closely with cross-functional teams to ensure seamless integration and operation of applications, including Microsoft Dynamics and Power Platform, to deliver optimal performance and reliability.Regular conversations with stakeholders are key to my role, allowing me to gather feedback and implement improvements or make changes to Microsoft Dynamics in line with evolving business requirements. I also troubleshoot and resolve any faults, ensuring that the system remains reliable and meets the needs of the organization.I proactively monitor application health, addressing potential issues before they impact users, and maintain strong, collaborative relationships with stakeholders, ensuring their needs and expectations are always met. My commitment to compliance ensures that all service delivery aligns with regulatory requirements and internal policies, maintaining a secure and efficient application environment.
EDUCATION
North Bristol Post 16 Centre
BTEC L3, Business Studies, IT
Cotham School
High School, GCSE
SKILLS
ABOUT JOSH KILITY
As an accomplished Service Delivery Lead specializing in Application Support for Microsoft Dynamics and the Power Platform, I bring extensive experience and a strong commitment to delivering exceptional services aligned with ITIL best practices. My passion for continuous service improvement drives my ability to optimize service delivery processes, ensuring seamless and efficient operations across application support functions.I lead a dedicated team of Application Services Analysts, empowering them to consistently achieve high standards in service quality and performance. With a proven track record of successfully managing and enhancing application environments, I focus on delivering reliable solutions that meet both business needs and technical requirements.My expertise lies in strategically addressing challenges, fostering proactive issue resolution, and driving improvements to maximize the performance and reliability of Application Services. Whether managing day-to-day operations or leading continuous improvement initiatives, my approach is always centered on delivering value and maintaining strong stakeholder relationships.
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