Josh Kayser
Ssg Operations Manager @North Coast Electric
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WORK HISTORY
Ssg Operations Manager @North Coast Electric
Estacada, OR, US
Develop processes, implement and maintain them with support team for quality service and accuracyBe a problem solver and help create thoughtful and functional solutions to changing customer needs and expectationsSeek out and implement systems and processes for excellent customer service to our North Coast associates and customers.Train iSAM Pros throughout territory on an ongoing basis, make sure everyone involved in iSAM work is communicating well and certified. iSAM Pro’s dotted line to you.Oversee and manage the Supply Force Portal and assist with contract development for new business.Oversee and assist as needed the SSG ticketing queue providing service to North Coast associatesOverseeing order processing and billing procedures for iSAMManage reporting for SSG, ESD, iSAM, Supply Force, NASPO, all SSG sales functionsBe the single lead point of contact for iSAM related service and support to our sales and leadership teamCollaborate with Sales and Leadership to develop new solutions for our customers and how to integrate them into our business system
EDUCATION
Oregon City High School
High School Diploma, General Studies
SKILLS
ABOUT JOSH KAYSER
Experienced Operations Manager with a demonstrated history of working in the wholesale industry. Skilled in Computer Repair, Operations Management, Sales, Team Building, and Management. Strong operations professional with a High School Diploma focused in General Studies from Oregon City High School.
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