Josh Johnson

About Josh Johnson

PROFESSIONAL PROFILEI have 20+ years of experience, growing my career with increased responsibility and complexity. My qualifications include dealership sales and after sales operations, enhancing dealer and sales performance, knowledge of product lifecycle, managing customer satisfaction, and focusing on quality. Specialties: automotive, benefits administration, budgeting, business development, credit, customer experience, customer relations, finance, financial analysis, financial statements, inventory management, leadership, product lifecycle, Microsoft Excel, Microsoft PowerPoint, personnel, promotional materials, sales, web site production.

Experience

1. Area after Sales Manager

   Audi of America

   Mar 2020 — Present · Denver, CO, US

   Provide guidance, assistance and reporting to drive more customer-pay repair business and fixing vehicles correctly and efficiently- Maximize usage of goodwill budget to ensure customer satisfaction while working to reduce/minimize trade-assist and buyback offerings - Consult with dealership Parts teams to achieve Parts and Accessories purchase and sales objectives- Interact with After Sales teams to embrace, exhibit, and provide a truly exceptional experience- Advocate Corporate After Sales initiatives and incentives to assist in driving increases in appointments, sales and profitability- Supported Area and Region team where needed to ensure business continuity during personnel changes

Education

• University of Portland

  MBA, Marketing

  2005 — 2007

• Northwestern University - Kellogg School of Management

  Certificate, Audi Leadership Summitt

• The University of Iowa Tippie College of Business

  BA, Marketing

  1992 — 1998

Skills

• Marketing
• Budgeting
• Inventory Management
• Automotive
• Leadership
• Business Development
• Financial Statements
• Sales
• Management
• Selling
• Budgets
• Finance
• Customer Satisfaction
• Training
• Retail
• Automobile
• Customer Service
• Negotiation
• Vehicles
• Analysis
• Credit