Joshua Herde
Software Specialist at Tyler Technologies
- Role
- Software Specialist at Tyler Technologies
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Joshua Herde
Software Support Specialist with a B.S. in Software Development, experienced in…
Experience
Software Specialist
Mar 2024 — Present
Provide Tier 1-2 technical support for our software, resolving client issues via phone, email, and web ticketing systems- Continuously develop technical skills in Tyler\'s software platforms, SQL, and web technologies such as HTML, XML, and XSL- Write and interpret SQL queries to investigate and resolve backend issues within relational databases- Troubleshoot and analyze data reports, software configurations, and web-based application behavior- Perform quality assurance testing on software updates and document findings to ensure functional compliance- Accurately log issue details in client management systems; escalate unresolved or complex issues to development or senior support teams- Collaborate cross-functionally to meet service level agreements (SLAs) and maintain high customer satisfaction- Create and maintain support documentation to improve internal processes and client-facing knowledge bases.
Education
SUNY Westchester Community College
Associate of Arts - AA
Western Governors University
Bachelor of Science - BS, Software Development
Carmel Central School District
High School Diploma
2011 — 2015
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