Joshua Hawkins
Microsoft 365 & Intune Specialist | IT Infrastructure & Cloud Solutions | A+ & Network+ Certified
- Role
- Information Technology Help Desk Technician at Pinnacle Partners, Inc
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Joshua Hawkins
Certified IT Professional specializing in Microsoft 365, Intune, and Azure solutions…
Experience
Information Technology Help Desk Technician
Sep 2023 — Present
Oversee management of 40+ Windows endpoints in Intune; enforced compliance policies while deploying software.Device provisioning and reimaging with Autopilot and PowerShell.Managed Microsoft 365 and Entra ID accounts, encompassing licenses, MFA, and access controls.Supported services including Exchange Online, SharePoint, Teams, and internal CMS/CRM tools.Executed diagnostics and repairs on laptops; performed SSD/RAM swaps and BIOS configurations.Created comprehensive IT documentation along with user-facing \'how-to\' guides.Maintained up-to-date IT asset inventory for efficient resource management.Consistently deliver high customer satisfaction through timely support using Atera and ConnectWise ticketing systems.
Education
Blaizing Academy
Certificate, Web Development
2019 — 2020
Indiana University Indianapolis
General Studies
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