Josh Harkins

About Josh Harkins

As an accomplished, driven, and goal-oriented banker in the banking or financial services industry, I’ve continually found my greatest successes have been achieved in the areas of business development, risk management, and strategic planning. I offer a proven track record of leadership and success in driving business growth, managing teams, and delivering results. Effectively manage and optimized operations that drove organizational success. Implemented efficient processes, identified areas for improvement, and ensured compliance with regulatory requirements. Recognized for building cohesive and engaged teams that work together towards shared goals. My areas of expertise include Team Management, Sales Processes, Product Lifecycle Management, Customer Satisfaction, Business Strategy, Social Media Marketing, Business Management, Business Development, and Project/Program Management.

Experience

1. Senior Home Lending Advisor - Nmls 496932

   JPMorganChase

   Jan 2011 — Present · US

   In this role, I am accountable for monitoring financial performance, analyzing key metrics, and preparing reports for senior management. Identify areas for improvement and implement strategies to optimize profitability and efficiency. I expertly assist clients in navigating mortgage products, ensuring their financial needs are met with precision and care.• Collaborate with managers to optimize team performance, proactively seeking new clients and offering exceptional support to enhance their experiences.• Cultivate strong client relationships, going the extra mile to ensure unparalleled customer satisfaction.• Maintain an impressive customer satisfaction rating ranging from 85% to 100% by consistently engaging in open and transparent communication, guiding clients throughout the entire process.• Engage closely with branch managers to identify lucrative opportunities that drive growth and success for the bank.• Strategically partner with business managers to increase assets, delivering value and impactful results for the organization.• Identify and penetrate new business opportunities, partnerships, and markets to expand the bank\'s presence and increase revenue.

Skills

• Event Planning
• Management
• Team Building
• Leadership
• Program Management
• Powerpoint
• Project Management
• Marketing
• Public Speaking
• Strategic Planning
• Social Media