Joshua Gasvoda
Senior Customer Experience Operations Manager @Grafana Labs
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WORK HISTORY
Senior Customer Experience Operations Manager @Grafana Labs
EDUCATION
University of Wisconsin-Madison
B.S
University of Wisconsin-Madison
M.S
SKILLS
ABOUT JOSHUA GASVODA
I am a strategic thinker and change agent who transforms CX operations for global SaaS companies. My passion is leveraging analytics to deliver unparalleled user experiences. A strategic visionary, I see emerging patterns and steer products/services on the path to success. My future-focused roadmaps generate immediate and long-term growth. - Grew number of Workday customers using adoption plans from 0 to 70 percent- Served on the core team to develop Workday success offerings- Increased SaaS renewals and retention by transforming CX to drive product adoption- Enabled future transformation by architecting a single source of truth for enterprise data.I offer a unique combination of technical, leadership, and communication skills. I excel at translating the impacts of technology in a way that resonates with all business professionals, not just the CX team. As a result, I’ve built up a strong reputation as an SME, trusted advisor, and consensus-builder.Core Competencies: Customer Experience (CX)| Transformation | Revenue Growth | Customer Success | Strategic Planning | SaaS | Process Improvement | Program Management | Digital CX | Go-to-Market Strategy | Product Launches | Customer Journey | Data Analytics | Customer Adoption | KPIs | Relationship Building | Training | Coaching | Change ManagementTechnical Skills: Workday, Miro, Gainsight, Jira, Tableau, Salesforce, WorkBoard, MS Office
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