Josh G.
Sr Mgr - ITSM - Change and Configuration Management Capability Leader - ServiceNow Admin Certified, ITIL Certified
- Role
- Sr Mgr, Infrastructure Engineering - Change Management - Servicenow Change Developer at Magellan Health
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Josh G.
My skills bridge the gap between ITSM Process Capability design/management and development skills within the ServiceNow platform. I excel in leading a ServiceNow implementation from inception and seeing it through to completion. I believe in being a true advocate for the organization I am working for.ITIL v3 CertifiedServiceNow Administration Certified• 8 years of experience as ServiceNow architect / developer / implementation / administrator• 15 years of experience designing ITSM solutions in an enterprise environment including Change, Incident, Problem, Configuration Management (CMDB) and Service Request/Service Catalog processes• 6 years of experience as an ITSM Service Manager/Capability owner, with a focus on Change Management• Extensive knowledge of configuring ServiceNow platform and most ITSM modules, as well as best practices in using record producers, catalog items, client scripts, business rules, etc• As a ServiceNow architect for one company I improved the IT user experience by vastly simplifying the work they do to craft accurate, reliable, well written Change requests via automation in a measurable way by maximizing organization and capability of the native Service Catalog/Service Request• As a Change Management Capability owner for another company I have increased the rate of successful Change requests from 95% to 99%• As a Configuration management Capability owner, I have implemented best practice CMDB management, backed by consistent and reliable process• Strong knowledge of Agile Software development methodologies• 4 ServiceNow instances configured to date• Experience working with web technologies (HTML, ServiceNow’s flavor of JavaScript, XML).• Senior Manager, 2 direct reports, also acted as Lead consultant for implementing ServiceNow• Experience with Domain Separated environments
Experience
Sr Mgr, Infrastructure Engineering - Change Management - Servicenow Change Developer
May 2017 — Present · Columbus, OH, US
Education
Kent State University
Org Comm, Communication, Information Tech
2007 — 2011
College of DuPage
AS - CIS, Information Systems
2005 — 2007
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