Josh Funk
Technologist | Leader | Traveler
- Role
- Senior Technical Account Manager at Amazon Web Services (AWS)
- Location
- St Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Josh Funk
I\'m an infrastructure engineer by trade and a relationship and people manager by choice. Defining outcomes, driving teams towards them, measuring success, and planning what can be better next time is, in a nutshell, what I view to be my most important set of functions. My best days at work are those where I have the opportunity to help others succeed and move towards more fulfilling lives both at work and at home - by promoting healthy work life balance, and empowering individual contributors to be self-actualizing and self-driving.
Experience
Senior Technical Account Manager
Sep 2021 — Present · Tampa, FL, US
AWS boomerang. In charge of providing world-class enterprise support, supporting cloud strategies, and building productive client relationships. Subject matter expert on cloud adoption, staffing, modernization and migration, best practices, cost optimization, and AWS offerings and services. Foster strategic relationships and help customers secure, more efficiently operate, and lower the cost of their application portfolio in AWS. Successfully drove 100+ engagements within the first months on various topics including, but not limited to, FinOps, security, architecture modernization, and big data. Spearheaded Incident management and response for 400+ customer incidents in the first 10 months. Recruit, mentor, and develop Technical Account Managers while fostering a productive and supportive work environment. Arranged inside connections to AWS personnel, service teams, and other resources needed to lead the resolution of complex support cases. Executed presentations on various technical and business topics; provided training, business reviews, and well-architected reviews.
Education
Michigan State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
1998 — 2004
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