Josh D.
Manager Strategic Initiatives Canadian Banking Contact Centers @TD
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WORK HISTORY
Manager Strategic Initiatives Canadian Banking Contact Centers @TD
EDUCATION
Robert F. Hall Catholic Secondary School
Honours in Business Studies
CSI Global Education
Financial Planning and Services
CSI Global Education
Personal Financial Service Advice, Finance and Financial Management Services
CSI Global Education
Certificate, Mutual Funds License
University of Guelph
BComm, Economics and Finance
CSI Global Education
Canadian Securities Course, Investments and Securities
ABOUT JOSH D.
Currently working with TD Bank, I have held various roles in our retail channel including Branch Manager at two locations in Etobicoke and Mississauga markets. I moved to our Canadian Banking Contact Center in July 2021 to continue my journey. I led a fantastic group of phone specialists and team managers that are coast to coast. I was also involved in projects expand our workforce into new markets. In this new mandate, I lead a communications workforce that interacts with customers through various digital and social platforms. We work each day to help bring service, convenience and advice to our millions of personal banking customers cross Canada.
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