Josh Dobson
IT Support Projects Engineer @Lead Forensics
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WORK HISTORY
IT Support Projects Engineer @Lead Forensics
GB
EDUCATION
University of Portsmouth
Bachelor of Science - BSc, Computer Science
ABOUT JOSH DOBSON
I am an IT Support Project Engineer with over 7 years of experience designing and securing global enterprise environments. My career has been defined by a transition from a curious, self-taught technologist into a specialist delivering complex, high-stakes infrastructure projects for 500+ users across the UK and US.Key Technical Achievements- Global Endpoint Architecture (Intune/Autopilot): I architected and built a greenfield global Microsoft Intune estate from scratch. I designed and deployed 50+ localized configuration and compliance policies for 5 international offices (UK/USA), standardizing security posture across the entire organization. I further automated the device lifecycle via Windows Autopilot, enabling zero-touch provisioning for a hybrid workforce- Zero Trust & Phishing-Resistant Identity: I am currently leading the mandate to deprecate legacy SMS/Voice authentication in favor of phishing-resistant methods, including Windows Hello for Business and FIDO2. I design high-level Conditional Access flows and authentication migrations to mitigate advanced threats like SIM-swapping and \"Pass-the-Cookie\" session theft- PowerShell & Python Automation: I specialize in removing operational friction through code. I have engineered fully automated onboarding/offboarding workflows and identity management scripts (job title changes, password resets), saving hundreds of manual hours annually while ensuring 100% data consistency- AI & Data Engineering: I independently integrated an AI-powered RAG vector database into our IT operations, indexing years of ticket data to provide retrieval-augmented answers for technical teams. I also built Python-based reporting endpoints to deliver ticket analytics and trend analysis directly to stakeholders.Global Project Delivery: My experience includes hands-on international infrastructure rebuilding, such as a full office relocation in Phoenix, AZ, where I audited and deployed server and network infrastructure.Technical Proficiencies:Cloud & Identity: Entra ID (Azure AD), Intune, Autopilot, M365 Security & Compliance, IAM.Virtualization & Servers: Windows Server, Hyper-V, VMware, Active Directory.Automation: PowerShell (Advanced), Python, Power Automate, Graph API.Education: Diploma of Higher Education in Computing (University of Portsmouth).
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