Josh McGrew
Enabling universal OTC/HBC acceptance for independent grocers
- Role
- Director of Strategy & Operations at Fincretive
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Josh McGrew
People-first, purpose-driven, and results-oriented emerging leader with management…
Experience
Director of Strategy & Operations
Jul 2024 — Present · Seattle, WA, US
Fincretive brings to market a universal Medicare/Medicaid Over-the-Counter (OTC) and Healthy Benefit Card (HBC) payment solution, designed for compatibility with all point-of-sale systems and payment processors. We increase the acceptance of HBC payments in independent and ethnic grocery stores, as well as convenience stores- Defined and executed operational strategy, continuously optimizing processes and tech to drive company growth and efficiency- Led and scaled a high-performing operations team responsible for merchant activation, help desk, network ops, and documentation- Forged and managed partnerships with Point-of-Sale (POS) dealers and wholesalers, through business case models, contract negotiations, long-term planning, and relationship building- Oversaw end-to-end product development in collaboration with the CTO, including integration planning with POS partners- Designed and managed dealer and retailer intake and activation processes, delivering scalable, low-friction onboarding experiences- Directed marketing initiatives to increase brand awareness and maximize retailer revenue- Developed and maintained sales and operational analytics, MVP reports, and ad-hoc business intelligence reporting- Acted as chief of staff to the executive leadership team, providing strategic counsel to advance business expansion objectives.
Education
University of Washington - Michael G. Foster School of Business
Certificate
University of Washington - Michael G. Foster School of Business
Bachelor of Business Administration - BBA
Nicaragua Christian Academy
High School Diploma
Skills
- Microsoft Office
- Spanish
- Investments
- Customer Service
- Microsoft Excel
- Data Analysis
- Management
- Capital Budgeting
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