Josh Bugbee
IT Support Services Director @University of Vermont Health
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WORK HISTORY
IT Support Services Director @University of Vermont Health
VT, US
The Director of IT Support Services is accountable for all end user support, Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) functions and processes within the UVM Health Network. This position also acts as the Scaled Agile Framework (SAFe) Business Relationship Partner for their department services. This individual will have solid IT support experience, strong Agile and project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure and support operations. As a member of the IT senior leadership team, the Director is responsible for the strategic planning and execution of their team, contributes to the development and execution of the enterprise-wide IT strategy and ensures its alignment with the enterprise\'s business strategy and the delivery of capabilities required to achieve business success and positive patient outcomes
EDUCATION
Champlain College
Health/Health Care Administration/Management
University of Vermont
Business Administration and Management, General
Community College of Vermont
Business Administration and Management, General
SKILLS
ABOUT JOSH BUGBEE
Healthcare IT leader; focused on customer service throughout the healthcare industry. Demonstrated leadership throughout career, primary focus in healthcare. Skilled in Microsoft, Agile/SAFe, Management, ITIL, Windows, incident management, escalation management, budgeting, team development and employee satisfaction. Strong hardworking professional with commitment to self-improvement and developing employees.
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